From inbound calls to milestone updates, feedback and document chasing, our voice agents handle the routine conversations and write everything back to the case. Text and email sit on the same thread.
Not one assistant trying to do everything. Purpose-built agents for the calls that fill your day.
Outbound calls that update clients and the chain at the moments that matter, so nobody has to ask where things are.
Answers, finds the case, gives the latest status and captures anything new. Around the clock, so calls are not left ringing or abandoned.
Chases outstanding forms and information, politely and persistently, without tying up your team.
Runs a short phone survey during or after the transaction, so you hear directly from clients what worked and what to improve.
Every call transcribed and understood, with the intent and the actions pulled out and written straight to the file.
A full written transcript of every call, stored against the case, so there is always a clear record of exactly what was said and agreed.
A client calls. The voice agent answers, identifies the case and gives the latest status.
It captures anything new, then transcribes the whole call to the file.
On exchange, the chain gets the update by text, all at once.
Every email that lands is filed to the right case, scored for sentiment and urgency.
No rip-and-replace. The voice agent connects to your existing lines and digital channels, and gets to work from day one.
Discovery. We work with you to map your call types, case stages and what good looks like.
Build & train. We build and train the voice agent around your firm's cases, systems and forms.
Test & refine. Real case scenarios run through it, and we fine-tune before go-live.
Launch. Go live across every call, or start with a single case type.
Optimise. We review real calls and keep refining performance once you're live.
Round-the-clock cover means lower call abandonment, and no client left waiting.
Correspondence filed where it belongs the moment it arrives, not at the end of the day.
Enquiry correspondence answered sooner, because it is triaged as soon as it lands.
Every call, message and email logged against the case, across every channel.
The agent handles the routine and knows its limits. Anything complex is recognised and passed to your team, with the context already captured.
Deployed within your own environment, with retention you control. Compliant by design, not by afterthought.
Call recordings coming soon.
Request a 30-day self-serve pilot of two of our voice agents, covering client feedback calls and conveyancing updates. Fill in the form below and we'll get your trial set up.
A short walkthrough with a live voice agent, on your own process. No slides, no obligation.